La confianza como elemento estratégico en la gestión de líderes positivos: revisión sistemática de la literatura

Kenny  Antor Medina; Luis Miguel  Maturén Luesma

doi:10.58479/almanaque.2026.224

Authors

Kenny Antor Medina Universidad Metropolitana de Caracas (Venezuela)
Luis Miguel Maturén Luesma Universidad Metropolitana de Caracas (Venezuela)

DOI:

https://doi.org/10.58479/almanaque.2026.224

Keywords:

organizational trust, positive leadership management, HERO model, positive psychology, literature

Abstract

The trust is a key element in organizational success (Vargas & Toro, 2023). The variety of studies on organizational trust reveals—in addition to its importance—the need for an academic effort to systematize, integrate, and compile findings on organizational trust and its measurement instruments. This paper aims to analyze relevant studies on organizational trust as a strategic element in positive leadership management within literature published in English and Spanish between 2000 and 2024. This research was based on the methodology of systematic literature reviews (Moher et al., 2015) and the analytical tools proposed by Hart (2018). In total, descriptive and conceptual data were extracted from 45 studies published between 2000 and 2024, following the PRISMA-P guidelines. The study highlights the scope of the concept of trust in the work environment and its implications for positive leadership, identifying notions, characteristics, attributes, and effects. Regarding descriptive categories, this study revealed a literature trend toward quantitative research in recent years. Concerning conceptual categories, this study was based on the dimensions of organizational trust proposed by the HERO model (Olvera et al., 2017)—vertical trust and horizontal trust—which served to classify the articles and extract fragments for the construction of the narrative evidence. The study will contribute to strengthening knowledge about organizational trust and its relationship with positive leadership, with implications for workplace well-being and organizational health.

Author Biographies

Kenny Antor Medina, Universidad Metropolitana de Caracas (Venezuela)

A lawyer who graduated from the Central University of Venezuela (UCV), he holds a Master’s Degree in Public Management from the Instituto de Estudios Superiores de Administración (IESA) and a Specialization in Positive Psychology from the Metropolitan University (UNIMET). He is currently completing his thesis for a Master’s Degree in Constitutional Law and pursuing a Master’s Degree in Economics at Andrés Bello Catholic University (UCAB). He has also completed the Advanced Studies Program in Human Rights and the Advanced Studies Program in Political Analysis, both at UCAB. He currently serves as Director of Strategic Analysis at the NGO Acción Solidaria.

Luis Miguel Maturén Luesma, Universidad Metropolitana de Caracas (Venezuela)

A Civil Engineer who graduated from Andrés Bello Catholic University (UCAB), he holds a Master’s Degree in Business Administration with a concentration in Marketing and a Master’s Degree in Finance, both from UCAB, as well as the Advanced Management Program (PAG XIV) from IESA. He has pursued postgraduate studies at Harvard University, including the seminars Education and Technology (2010) and Research in a Changing Environment (2012), and has completed specialized training in Positive Psychology through the University of Pennsylvania (Coursera), the University of California, Berkeley (edX), and Yale University (Coursera). Since 2001, he has taught Market Research in the Graduate Business Administration Program at the Metropolitan University (UNIMET), where he currently also teaches Positive Organizations (2024–present). He served as Coordinator of the Executive Master’s Program in Marketing Management, a partnership between EOI Spain, CIAP, and UCAB, for nine consecutive editions, and as Coordinator of the CIAP Marketing Diploma Program for more than ten editions. He has also taught at the Central University of Venezuela (UCV) in the graduate programs in Marketing and Management of the Faculty of Pharmacy (2008–2013), and at Monteávila University (UMA) in the field of New Technologies Applied to Communication (2008–2012). At CIAP–UCAB, he has taught Fundamentals of Marketing since 2003 and Market Research since 2005. He also taught Introduction to Social Media in CIAP’s Social Media Diploma Program from 2010 to 2016. In the professional sphere, he has served as General Manager of Datos de Venezuela since 2012 and as CEO of Datos USA since 2015, a company specializing in market research with an international presence. He was President of the Venezuelan Association of Research Agencies (AVAI) from 2009 to 2011 and a member of the Board of Directors of the Venezuelan-American Chamber of Commerce and Industry (VenAmCham) from 2018 to 2024. He is also a speaker on Transformational Influence and Intangible Measurement, and has participated regularly in VenAmCham’s Social Alliance Event since 2012.